Z-Tech Consulting Solutions ("Z-Tech", "we", "us", or "our") respects your privacy and is committed to protecting personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws. This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices you have.

1. Scope

This Policy applies to personal information collected by Z-Tech through our website (ztechconsulting.ca), email, phone, contracts, and the managed IT, cybersecurity, and consulting services we provide to clients in the Greater Toronto Area and elsewhere in Canada.

2. Personal Information We Collect

We may collect the following categories of personal information:

Contact details: name, business name, email address, telephone number, and mailing address provided through our contact form, consultation bookings, or service agreements.
Service information: details of the IT services you request, account credentials needed to deliver support, device and network information, and ticket history.
Billing information: billing address and payment details processed through our payment providers (we do not store full credit card numbers on our servers).
Website usage: IP address, browser type, pages visited, referring URL, and similar information collected automatically through cookies and analytics tools.
Communications: records of emails, calls, and support tickets exchanged with our team.

3. How We Use Personal Information

We use personal information for purposes a reasonable person would consider appropriate in the circumstances, including to:

Provide, maintain, and support the IT and cybersecurity services you have requested;
Respond to inquiries, quotes, and consultation requests submitted through our website or other channels;
Administer accounts, process payments, and send invoices, receipts, and service notifications;
Monitor, secure, and improve the performance of our systems and the services we manage on your behalf;
Send transactional emails and, where you have opted in, occasional marketing communications about our services;
Comply with legal, regulatory, audit, and contractual obligations.

4. Legal Basis & Consent

We collect, use, and disclose personal information with your consent, which may be express or implied depending on the sensitivity of the information and the circumstances. By submitting our contact form, requesting a consultation, or engaging Z-Tech for services, you consent to the collection and use of your personal information as described in this Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details below. Withdrawing consent may limit our ability to provide certain services.

5. Disclosure of Personal Information

We do not sell personal information. We may disclose personal information to:

Service providers (such as cloud hosting, email delivery, ticketing, backup, monitoring, and payment processors) who act on our behalf under written confidentiality and data-protection obligations;
Vendors and partners needed to fulfill a service you requested (for example, hardware vendors or software publishers);
Professional advisors such as accountants, auditors, and lawyers;
Law enforcement, regulators, or other parties when required or permitted by law, to enforce our agreements, or to protect the rights, property, or safety of Z-Tech, our clients, or others.

6. Storage & Cross-Border Transfers

Personal information may be stored and processed in Canada and in other jurisdictions where our service providers operate (including the United States and the European Union). When personal information is transferred outside Canada, it may be subject to the laws of those jurisdictions, including lawful access by foreign courts and authorities. We use contractual and technical safeguards intended to provide a comparable level of protection.

7. Safeguards

We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our custody, including access controls, encryption in transit, multi-factor authentication for administrative systems, monitoring, and staff training. No method of transmission or storage is fully secure, but we work to promptly identify, respond to, and notify affected individuals of any privacy breach in accordance with applicable law.

8. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal, tax, accounting, and contractual requirements. When personal information is no longer needed, we securely destroy, erase, or anonymize it.

9. Your Rights

Subject to limited legal exceptions, you have the right to:

Access the personal information we hold about you;
Request correction of information that is inaccurate or incomplete;
Withdraw consent to our collection, use, or disclosure of your personal information;
Request information about how your personal information has been used and to whom it has been disclosed;
File a complaint with our Privacy Officer or with the Office of the Privacy Commissioner of Canada.

We will respond to verified requests within the timelines required by PIPEDA.

10. Cookies & Analytics

Our website uses cookies and similar technologies to operate the site, remember preferences, measure traffic, and improve performance. You can configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of certain parts of the site.

11. Marketing & Unsubscribe

Where we send commercial electronic messages, we comply with Canada's Anti-Spam Legislation (CASL). You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us. Transactional and service-related communications will continue while you remain a client.

12. Children's Privacy

Our services are directed to businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Material changes may be communicated to clients directly.

14. Contact & Privacy Officer

Questions, requests, or complaints about this Policy or our handling of personal information should be directed to our Privacy Officer:

Z-Tech Consulting Solutions
Privacy Officer
8611 Weston Road, Unit 22
Woodbridge, Ontario, Canada
Email: info@ztechconsulting.ca
Phone: 647-955-7744

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.